Frequently Asked Questions
Orders & Shipping
How long does shipping take?
- Standard Shipping (U.S.): 3-5 business days
- Express Shipping (U.S.): 1-2 business days
- International: 5-10 business days (customs may delay delivery)
Do you offer free shipping?
Yes! Free standard shipping on all U.S. orders over $100.
Can I track my order?
Yes, tracking details are emailed once your order ships. Log in to your account for real-time updates.
Returns & Exchanges
What’s your return policy?
- 30-day return window (unworn, tags attached)
- Final sale items cannot be returned
- Refunds processed within 5-7 business days
How do I start a return?
- Log in to your account at p448sale.com
- Navigate to “Order History”
- Select items for return and print the prepaid label (U.S. only)
Product Care
How should I clean my sneakers?
- Use a soft brush for soles
- Wipe uppers with a damp cloth
- Air dry naturally (avoid direct heat)
Do you offer waterproof styles?
Yes! Look for the “water-resistant” label on select products.
Sizing
How do I find my size?
- Check our detailed size guide (linked on each product page)
- Reviews often include fit notes from other customers
Do your shoes run true to size?
Most styles follow standard sizing. For specific fit advice, contact us via the Help Center.
Payments
What payment methods do you accept?
- Credit/debit cards (Visa, Mastercard, etc.)
- PayPal
- Apple Pay
Is my payment secure?
Absolutely. We use SSL encryption and never store payment details.
International Orders
Are duties/taxes included?
No. International customers are responsible for customs fees.
Which countries do you ship to?
We ship worldwide, with some exceptions. Check the shipping page for details.
Account Help
How do I reset my password?
Click “Forgot Password” on the login page and follow the emailed instructions.
Can I modify my order after checkout?
Contact us immediately via your account. Changes are only possible before shipment.
Need More Help?
Visit our Help Center for:
- Live order status
- Exchange requests
- Product recommendations
Policy Updates
All policies are subject to change. Current terms are always available on our website.